Google Ads Keyword Match Types
May 13, 2021

Keywords are an essential component of your Google Ads Search campaign. If you don’t have keywords, your ads can’t run (unless you are running dynamic ads).

For such a critical part of your Google Ads campaigns, there is often limited knowledge of the importance of keyword match types. A match type is a way that you set up a keyword to tell Google how you want it to match with a search query. It’s not an obvious setting when you set up your keywords, but once you understand match types, your campaigns will benefit greatly from them. There are three different types of match types: broad match, phrase match and exact match. Throughout this post, we’ll explain keyword match types with reference to “blue shirts” as an example to help you understand the difference between the match types, and how they impact when your search ads are shown.


Note: In February 2021 Google Announced changes to the Phrase Match and Broad Match Modifier match types. This blog has been updated to reflect the new changes which have started to take effect across accounts. Read our blog post about the change here.


Let’s say you have some keywords set up for some shirts you’re selling. Some potential search queries might be “ black shirts ”, “ blue and black shirt ”, “ black shirts brisbane ”, “ buy blue shirt online ” and potentially even “ blue shirts ”. Whether your ad is shown will depend on the match type you have selected for your keywords.


Here’s an explanation of each of the four different match types.


Broad Match:

Broad match keywords can match with anything related to your keyword. For example, if your keyword is blue shirt, your ad might be triggered by someone that types in black shirts. It's anything that Google deems as being slightly related to a keyword doesn't necessarily have to be the exact keyword. This type of keyword exercises the least amount of control over what search queries you will appear for. It gives Google more control to work it out for you.

Search Terms for Broad Match Modifier Facebook Ads Brisbane

Identifier: keyword text only, no identifiers

Pros: lots of traffic, typically cheaper too

Cons: lots of irrelevant traffic and potential wasted spend

Caution: monitor your search queries and traffic ruthlessly. Negative keywords are your friend.

Broad Match Modifier [Will not be supported from July 2021]:

Broad match modifier keywords, indicated by a plus sign (+) in front of each word, mean that each word must be included in a search query. It is a great match type to use because if your keyword is blue shirts you want people that are actually searching for blue shirts. You don't want people that are typing in black shirt because if you wanted that you’d have that as its own keyword. You can use the modifier (the plus sign) on all or some of the words within your keyword. For example +blue +shirts would indicate that blue and shirts need to be in the query. +blue shirts means that blue has to be, but shirts doesn’t.


By using broad match modifiers, you are also opening yourself up to lots of variants of those terms. If my keyword is +Blue +Shirts, my ad could be triggered by a search query for ‘blue and white shirts in Australia’ or ‘where can I buy blue shirts’ or ‘where can I buy a shirt that is blue’.

Search Terms for Broad Match Modifier Facebook Ads Brisbane

The above examples are quite simple to understand as they are ‘short-tail’ keywords (only two words). When you delve into ‘long-tail keywords’, you are increasing the specificity of the keyword. If your keyword was +blue +shirts +in +Brisbane each of these words need be in the search query for your ad to be triggered. 


Doing this will really restrict your potential traffic so, you want to be careful when using broad match modifier on long-tail keywords. You might want to remove the modifier on the ‘in’ word for that example and so you would have it on +Blue +shirts in +Brisbane. This would mean your ad will be triggered by someone searching for ‘blue shirts brisbane’, ‘blue shirts in brisbane’, ‘blue shirts around brisbane’.


Identifier: keyword text, with a plus sign (+) appended to the start each word, e.g. +blue +shirt

Pros: More control of which search queries your ad is triggered by

Cons: still fairly broad and does require close monitoring

Caution: when using with long-tail keywords, strategically place your modifier on the most important words

Phrase Match:

As of February 2021 phrase match keywords, indicated by double quotation marks (“), will start to incorporate the same matching behaviours a Broad Match. Modifier keywords. These keywords will show for searches that have the same meaning as your keyword. One of the most exciting things about this change is that the order of the words in the search query will also be taken into consideration. An example of this might be if you were searching for travel options between destinations. A keyword for "flights Sydney to Melbourne" will cover searches only for that direction of travel and won't appear for people searching for flights from Melbourne to Sydney.


Phrase match keywords are a great way to keep your traffic relevant. You have greater control of the type of traffic that you show for with phrase match because it will only show for search terms that have the same or similar meaning to our keywords.

Search Terms for Phrase Match Adwords Management

Identifier: keyword text, with double quotation marks surrounding the whole keyword (“), e.g. “blue shirt”

Pros: greater control of search traffic

Cons: Potential wastage with irrelevant traffic, monitor search terms and add negatives as you see them

Caution: with longer tail keywords, you can highly restrict the volume of traffic.


Note: you cannot combine phrase match with broad match in one keyword. For example “Blue Shirts In Brisbane” is acceptable, “Blue Shirts” in Brisbane is not



Exact Match:

The last match type is exact match. Exact match is indicated by square brackets around the keyword and means that the search query must match the keyword exactly. It’s also important to note that close variants are excluded from this rule. If someone makes a common spelling mistake or adds a plural it will still be triggered by an exact match (unless you specifically exclude the variants in your negative keywords). To continue with our example, [blue shirts] will only be triggered by search queries like ‘blue shirts’, ‘blu shirts’, and ‘blue shirt’.

Search Terms for Exact Match for Google Ads Brisbane

Pros: the greatest amount of control over when your ads will be triggered

Cons: Could severely limit the amount of traffic you can generate.

Caution: You will want to be sure you are using the right exact match keywords if you choose to use only exact match in your campaign. This will require thorough testing (typically best conducted with broad match modifiers and phrase match) to see which keywords convert before using exact match.

Conclusion

There are three different match types for keywords in your Google Search Campaign. These are broad match, phrase match and exact match. We highly recommend using a variety of match types for the best results in your campaign. The use of match types plays a strategic role in the overall campaign set up, so if you’re unsure exactly what is the best combination for you, or how you can best take advantage of match types, please get in touch with us.

Keyword Match Type Examples

About PupDigital

PupDigital have your digital marketing needs covered. From online advertising to website design, we can help. Based in Canberra, servicing the world with quality, down to earth digital marketing services.

Subscribe

Enter your email below and we will keep you up to date on the latest insights into our world of digital marketing.

Contact Us

Recent Posts
August 21, 2026
The Client AGA Air Conditioning is a Canberra-based heating and cooling specialist delivering residential and commercial installation, servicing and maintenance across the ACT. AGA had built a strong reputation through quality workmanship, referrals and customer service. What it needed was a digital and acquisition sy stem that matched the standard of the business and its growth ambitions, one built to support serious, sustained investment rather than one-off campaign spend. PupDigital was engaged in a multi-year partnership to bring the website, conversion tracking and paid media strategy together into a single, connected acquisition system. The Challenge AGA was already a trusted local provider, but its website and advertising weren't working together as one system. The site needed to better communicate the quality of the business and give prospective customers a clearer path to enquire. At the same time, the advertising account needed to become far more commercially disciplined. Heating and cooling demand shifts significantly through the year, and customer intent moves quickly between installation, servicing, evaporative cooling and gas heating, each with different commercial value. Residential and commercial enquiries needed to be treated differently, and the business's own capacity to take on work had to be factored into how aggressively the account was scaled. It's the kind of complexity we see all the time working with trades, services, and building and construction businesses. It's genuinely where we do our best work. A broad, static campaign was never going to cut it here. The goal wasn't more traffic, it was a system that turned demand into real, valuable enquiries, built to scale as the business did. Our Strategic Approach 1. Rebuild the Conversion Experience The first priority was improving what happened after someone clicked an ad. PupDigital designed and developed a new website that better reflected AGA's positioning and made its services easier to understand, with: Clearer service pathways for residential and commercial customers Improved mobile usability and more direct calls to action Tighter alignment between ad campaigns and the landing pages they led to Simplified enquiry journeys The website was built as part of the acquisition strategy, not a separate branding exercise. Every campaign needed to send customers to a page that matched their intent and made the next step obvious. 2. Improve the Quality of the Data Better optimisation depends on measuring the right things. PupDigital strengthened conversion tracking across the site and ad account, including enquiry forms and tracked phone calls, and critically, stopped treating every conversion as equal. AGA's feedback made clear that phone calls often represented stronger opportunities than lower-intent web actions. Tracking and optimisation were refined accordingly, shifting the strategy away from simply increasing reported conversions and towards improving the quality of the enquiries being generated, the metric that actually matters to a business owner's bottom line. 3. Structure Campaigns Around Demand and Commercial Value Rather than one broad, always-on campaign, PupDigital structured the account around AGA's core service categories and how demand moved seasonally, giving granular control over which services were promoted, how budget was allocated, and the messaging and landing pages each audience saw. This meant investment could be increased where strong opportunities existed, pulled back where intent was weaker, and kept continuously aligned with the work AGA actually wanted to win, not just the work that was easiest to generate leads for. Scaling Investment With Confidence As performance and enquiry consistency improved, PupDigital progressively scaled AGA's monthly ad investment, growing it 300% over the course of the partnership. This wasn't a case of increasing spend and hoping volume followed. Every scaling decision was informed by conversion performance, search demand, lead quality feedback, seasonal opportunity, and AGA's real capacity to service new work. Growth in ad spend only compounds when the wider system, website, tracking and campaign structure, can convert that investment efficiently. Building that system first is what allowed AGA to keep increasing investment with confidence, rather than second-guessing where the budget was going. The Results Following the website launch in May 2025, AGA's Google Ads performance improved substantially against the preceding period: Conversions up 14% 18.71% conversion rate, a 77% improvement Impressions up 22% Monthly ad investment scaled 300% across the partnership The standout result was conversion rate, not raw traffic volume. The campaigns didn't need to chase the largest possible audience. They became more focused on reaching people actively searching for AGA's services and directing them into a stronger website experience. The result was a materially higher percentage of visitors taking meaningful action, a more efficient acquisition system, not just a busier one. Broader Business Growth: A Harvey Norman Commercial Contract Throughout the partnership, AGA continued expanding its residential and commercial workload, including securing a significant commercial contract with Harvey Norman Commercial, alongside a growing volume of rough-in and fit-off work. Landing a contract like that comes down to the quality of AGA's work and reputation, not an ad campaign in isolation. What it does show is the broader trajectory of the business during our partnership, and the part PupDigital played in making sure AGA's digital presence could keep up with, and represent, that scale of growth. Winning commercial-level work like this means having a website and digital presence that looks and performs the part, and that's what we focused on throughout. The Business Impact The most valuable outcome wasn't any single campaign result or website metric. AGA moved from a fragmented digital setup to one connected system for attracting and converting customers, and gained: A website that reflects the quality and scale of the business Clear visibility over what's actually driving enquiries, not just what's easy to report Granular control over service-specific and seasonal demand Confidence to keep increasing investment because the system converts it efficiently A digital foundation that supported the business's move into larger commercial work This is the throughline in how PupDigital works with trades, services, and building and construction businesses: advertising is never managed in isolation. It's shaped by the type of work a business wants, the enquiries it actually values, and the capacity it has to deliver, because that alignment, not spend for its own sake, is what drives real business growth. Conclusion AGA Air Conditioning shows what's possible when a website, tracking and paid media strategy are treated as one connected system, working together, rather than three separate pieces bolted on side by side. PupDigital's role was never simply to drive more clicks. We rebuilt the customer journey, strengthened measurement around what actually matters, aligned campaigns with seasonal and commercial priorities, and built a structure capable of supporting significantly increased investment, investment AGA could scale with confidence because the underlying system was built to convert it. The result: a 77% improvement in Google Ads conversion rate, a 300% increase in monthly ad investment, and a stronger digital foundation that helped support AGA's move into larger-scale commercial work.
Dark ad for ChatGPT Ads launch with laptop mockup and bold “ChatGPT Ads Are Here” text
June 11, 2026
For years, Google and Meta have dominated digital advertising. But a new player has entered the conversation.
Futuristic city and garden scene with people outdoors at sunset, blending technology and nature
May 19, 2026
AI and automation are changing business fast, but human connection matters more than ever. Discover why authenticity, trust, and community may become the biggest advantage for small businesses moving forward.
Show More
Share this Post:

You might also like

August 21, 2026
The Client AGA Air Conditioning is a Canberra-based heating and cooling specialist delivering residential and commercial installation, servicing and maintenance across the ACT. AGA had built a strong reputation through quality workmanship, referrals and customer service. What it needed was a digital and acquisition sy stem that matched the standard of the business and its growth ambitions, one built to support serious, sustained investment rather than one-off campaign spend. PupDigital was engaged in a multi-year partnership to bring the website, conversion tracking and paid media strategy together into a single, connected acquisition system. The Challenge AGA was already a trusted local provider, but its website and advertising weren't working together as one system. The site needed to better communicate the quality of the business and give prospective customers a clearer path to enquire. At the same time, the advertising account needed to become far more commercially disciplined. Heating and cooling demand shifts significantly through the year, and customer intent moves quickly between installation, servicing, evaporative cooling and gas heating, each with different commercial value. Residential and commercial enquiries needed to be treated differently, and the business's own capacity to take on work had to be factored into how aggressively the account was scaled. It's the kind of complexity we see all the time working with trades, services, and building and construction businesses. It's genuinely where we do our best work. A broad, static campaign was never going to cut it here. The goal wasn't more traffic, it was a system that turned demand into real, valuable enquiries, built to scale as the business did. Our Strategic Approach 1. Rebuild the Conversion Experience The first priority was improving what happened after someone clicked an ad. PupDigital designed and developed a new website that better reflected AGA's positioning and made its services easier to understand, with: Clearer service pathways for residential and commercial customers Improved mobile usability and more direct calls to action Tighter alignment between ad campaigns and the landing pages they led to Simplified enquiry journeys The website was built as part of the acquisition strategy, not a separate branding exercise. Every campaign needed to send customers to a page that matched their intent and made the next step obvious. 2. Improve the Quality of the Data Better optimisation depends on measuring the right things. PupDigital strengthened conversion tracking across the site and ad account, including enquiry forms and tracked phone calls, and critically, stopped treating every conversion as equal. AGA's feedback made clear that phone calls often represented stronger opportunities than lower-intent web actions. Tracking and optimisation were refined accordingly, shifting the strategy away from simply increasing reported conversions and towards improving the quality of the enquiries being generated, the metric that actually matters to a business owner's bottom line. 3. Structure Campaigns Around Demand and Commercial Value Rather than one broad, always-on campaign, PupDigital structured the account around AGA's core service categories and how demand moved seasonally, giving granular control over which services were promoted, how budget was allocated, and the messaging and landing pages each audience saw. This meant investment could be increased where strong opportunities existed, pulled back where intent was weaker, and kept continuously aligned with the work AGA actually wanted to win, not just the work that was easiest to generate leads for. Scaling Investment With Confidence As performance and enquiry consistency improved, PupDigital progressively scaled AGA's monthly ad investment, growing it 300% over the course of the partnership. This wasn't a case of increasing spend and hoping volume followed. Every scaling decision was informed by conversion performance, search demand, lead quality feedback, seasonal opportunity, and AGA's real capacity to service new work. Growth in ad spend only compounds when the wider system, website, tracking and campaign structure, can convert that investment efficiently. Building that system first is what allowed AGA to keep increasing investment with confidence, rather than second-guessing where the budget was going. The Results Following the website launch in May 2025, AGA's Google Ads performance improved substantially against the preceding period: Conversions up 14% 18.71% conversion rate, a 77% improvement Impressions up 22% Monthly ad investment scaled 300% across the partnership The standout result was conversion rate, not raw traffic volume. The campaigns didn't need to chase the largest possible audience. They became more focused on reaching people actively searching for AGA's services and directing them into a stronger website experience. The result was a materially higher percentage of visitors taking meaningful action, a more efficient acquisition system, not just a busier one. Broader Business Growth: A Harvey Norman Commercial Contract Throughout the partnership, AGA continued expanding its residential and commercial workload, including securing a significant commercial contract with Harvey Norman Commercial, alongside a growing volume of rough-in and fit-off work. Landing a contract like that comes down to the quality of AGA's work and reputation, not an ad campaign in isolation. What it does show is the broader trajectory of the business during our partnership, and the part PupDigital played in making sure AGA's digital presence could keep up with, and represent, that scale of growth. Winning commercial-level work like this means having a website and digital presence that looks and performs the part, and that's what we focused on throughout. The Business Impact The most valuable outcome wasn't any single campaign result or website metric. AGA moved from a fragmented digital setup to one connected system for attracting and converting customers, and gained: A website that reflects the quality and scale of the business Clear visibility over what's actually driving enquiries, not just what's easy to report Granular control over service-specific and seasonal demand Confidence to keep increasing investment because the system converts it efficiently A digital foundation that supported the business's move into larger commercial work This is the throughline in how PupDigital works with trades, services, and building and construction businesses: advertising is never managed in isolation. It's shaped by the type of work a business wants, the enquiries it actually values, and the capacity it has to deliver, because that alignment, not spend for its own sake, is what drives real business growth. Conclusion AGA Air Conditioning shows what's possible when a website, tracking and paid media strategy are treated as one connected system, working together, rather than three separate pieces bolted on side by side. PupDigital's role was never simply to drive more clicks. We rebuilt the customer journey, strengthened measurement around what actually matters, aligned campaigns with seasonal and commercial priorities, and built a structure capable of supporting significantly increased investment, investment AGA could scale with confidence because the underlying system was built to convert it. The result: a 77% improvement in Google Ads conversion rate, a 300% increase in monthly ad investment, and a stronger digital foundation that helped support AGA's move into larger-scale commercial work.
Dark ad for ChatGPT Ads launch with laptop mockup and bold “ChatGPT Ads Are Here” text
June 11, 2026
For years, Google and Meta have dominated digital advertising. But a new player has entered the conversation.
Futuristic city and garden scene with people outdoors at sunset, blending technology and nature
May 19, 2026
AI and automation are changing business fast, but human connection matters more than ever. Discover why authenticity, trust, and community may become the biggest advantage for small businesses moving forward.